Mm… that would be my best guess. We're all here for a purpose, aren't we? Some end goal, of sorts.

[ It's not as though they're going to be granted their wishes for nothing, is it? They're likely having something measured or calculated, whether it's their time spent here or how well they handle these little glitches the hotel seems to spring upon them. ]

It'd be nicer if things were more straightforward, though.